Support

RAWPRO is free to join. Generating AI content costs real money, charged against your credit balance via a one-time top-up. A generation is charged the real provider cost of that specific generation plus RAWPRO’s service fee, only once it completes; a failed generation is never charged. See our Terms for the full breakdown.

Video pricing is per second of rendered output and varies by model and resolution — a longer clip or a higher-tier model (e.g. standard Veo 3.1 vs. the faster/cheaper Veo 3.1 Fast) costs proportionally more. The exact cost is shown on the tile once a generation completes, and on your project’s bill.

Open a project and click Invite — enter their email and choose Editor (can co-edit the canvas) or Viewer (read-only). No email is sent by RAWPRO; share the project link with them yourself once they’re added, and they get access the moment they sign in with that email.

You’re responsible for having that person’s genuine consent — see Section 5 of our Terms. For projects that need a consistent, verified likeness across many generations, BytePlus Seedance models support a dedicated verification feature completed by the real person on their own device — ask us if you need this set up.

Once a generation actually runs and consumes credit, that spend is final (we can’t reverse a real, already-incurred cost from our AI providers) — but if something looks technically wrong (double charge, a charge with no corresponding output), send us a message below with the project name and roughly when it happened, and we’ll look into it.